Welcoming Centers serve as one-stop human service centers that provide comprehensive and holistic case management and service coordination to immigrant and Limited English Proficient (LEP) populations in a linguistically, culturally sensitive manner. They are familiar with benefits and services provided by state and federal agencies as well as social service agencies and connect individuals to appropriate services as needed through case management or referral.
- Illinois Welcoming Center can provide comprehensive, linguistically and culturally appropriate information about state and community services to a diverse community
- Assist families in crisis providing immediate and direct assistance for a range of problems including mental health issues, substance abuse, homelessness, hunger, and unemployment, as well as other relevant services.
- Serve walk-in customers as well as refer customers from other IDHS offices, community providers, or community members.
- Welcoming Centers host a variety of community education workshops to help immigrants and LEP populations learn about their rights and responsibilities.
The goals of the Illinois Welcoming Center Program are to strengthen the overall human service delivery system for immigrants and LEP populations and build the capacity of immigrant communities.
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